This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff. Whether you’re new to online casinos or an experienced player, this guide covers everything you need to get started and make the most of your experience.
What You Need First
- A valid email address and a phone number for account verification.
- A government-issued ID (passport, driver’s license, or national ID card) for KYC checks.
- A reliable internet connection and a device that supports modern browsers (desktop, tablet, or mobile).
- A funded payment method: credit/debit card, e-wallet (Skrill, Neteller), or cryptocurrency (Bitcoin, Ethereum).
- Basic understanding of bonus terms, especially wagering requirements.
- Optional: a stable internet connection for live dealer games.
Creating Your Account
- Visit the official website: go to Piggybet using your preferred browser. The mobile-optimized site works seamlessly on smartphones and tablets without downloading any app.
- Click the “Register” or “Sign Up” button, usually located in the top-right corner.
- Fill in the registration form: provide your email, choose a username, and create a strong password. Enter your personal details (full name, date of birth, address) exactly as they appear on your ID.
- Select your preferred currency and accept the terms and conditions. Note that you may be asked to opt in for promotional emails.
- Submit the form and check your email for a verification link. Click the link to activate your account.
- Complete the KYC (Know Your Customer) process by uploading a clear photo of your ID and a proof of address (utility bill or bank statement). Verification typically takes 24–48 hours.
Wagering Calculation
Understanding wagering requirements is crucial for turning bonus funds into withdrawable cash. Here’s a detailed example using a common bonus offer:
Example Bonus: 100% match bonus up to $200 with a 35x wagering requirement on deposit + bonus.
You deposit $100. You receive a $100 bonus, giving you a total balance of $200. The wagering requirement is calculated as:
Wagering Requirement = (Deposit Amount + Bonus Amount) × Wagering Multiplier
= ($100 + $100) × 35 = $200 × 35 = $7,000
You must place bets totaling $7,000 before you can withdraw any winnings from the bonus. Contributions from different games vary: slots typically count 100%, table games often contribute 10–20%, and live dealer games may count 0–5%. Always check the game contribution percentages in the terms.
Important: If you win early, your balance will increase, but you must still complete the $7,000 wagering. You can withdraw only after meeting the requirement. Bonuses often have a maximum bet size (e.g., $5 per spin) to prevent rapid playthrough.
For a more visual explanation, watch our walkthrough:
Safety & Licensing
The casino operates under a Curacao eGaming license, which ensures basic standards of fairness and security. All sensitive data is encrypted using SSL technology. However, players from the EU or Nordic countries should be aware that winnings from Curacao-licensed casinos may be subject to local income tax, unlike MGA or locally licensed casinos. It is your responsibility to declare any gambling income according to your local laws. The platform also promotes responsible gambling with deposit limits, self-exclusion tools, and links to organizations like GamCare.
Deposits & Withdrawals
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | $20 | $50 | 1–3 business days | None (except bank charges) |
| Skrill | $10 | $20 | Instant (24 hrs for first) | None |
| Neteller | $10 | $20 | Instant (24 hrs for first) | None |
| Bitcoin | $25 (0.001 BTC) | $50 (0.002 BTC) | 1–2 hours | None |
| Ethereum | $25 (0.01 ETH) | $50 (0.02 ETH) | 1–2 hours | None |
Withdrawals are processed after KYC verification. For fiat methods, the first withdrawal may take up to 48 hours for review. Cryptocurrency withdrawals are typically faster. Note that withdrawal limits may apply, e.g., $5,000 per week or $20,000 per month, depending on your VIP level.
Support Guide
Here are five common scenarios and how to resolve them:
- Account locked after multiple failed login attempts: Use the “Forgot Password” option to reset your password. If that doesn’t work, contact live chat and provide your registered email. Support will unlock it within minutes.
- Withdrawal pending for more than 48 hours: First, check if all wagering requirements are met and your account is fully verified. If yes, contact support via email or live chat with your transaction ID. They can escalate the issue to the payments team.
- Bonus not credited after deposit: Ensure you opted in to the promotion when depositing. If you missed it, some bonuses can be retroactively applied within 24 hours if you contact support. Otherwise, you’ll need to claim it on the next deposit.
- Verification documents rejected: Common reasons: poor image quality, expired ID, mismatch of name/address. Re-upload clear, high-resolution photos. Ensure your proof of address is dated within the last three months. Contact live chat for guidance on accepted document types.
- Technical issue during gameplay: Refresh your browser or clear cache. If the issue persists, try a different browser or device. For persistent problems, provide support with screenshots, your game history, and the exact time of the incident. They may offer a refund of lost bets if a server error is confirmed.
Need to Know
Is this casino licensed and trustworthy?
Yes, it is licensed by Curacao eGaming and uses SSL encryption. However, always verify the license number on the official Curacao website and read recent player reviews for additional assurance.
What is the minimum deposit and withdrawal?
Minimum deposit is $10 (e-wallets) or $20 (cards). Minimum withdrawal is $20 for e-wallets, $50 for cards and cryptocurrencies. Check the table above for full details.
Are there fees for deposits or withdrawals?
The casino does not charge fees, but your bank or payment provider may impose charges. Cryptocurrency transactions have no fees except network transaction costs.
How long do withdrawals take?
E-wallet withdrawals are instant after approval, but the first withdrawal may take up to 24 hours. Card withdrawals take 1–3 business days. Crypto withdrawals are processed within 1–2 hours.
Can I play on my mobile phone?
Yes, the casino is fully optimized for mobile browsers. No app download is required; simply visit the website from your phone’s browser and log in. All games and features are accessible.
What if I forget my password?
Click the “Forgot Password” link on the login page. Enter your registered email, and you’ll receive a reset link. If you don’t receive it, check your spam folder or contact support.
Are there any country restrictions?
Yes, players from certain jurisdictions (e.g., the US, UK, Netherlands, etc.) may be restricted. Check the terms and conditions for the full list. You must also be of legal gambling age in your country (typically 18 or 21).
Pro Tips
The VIP and loyalty program rewards regular players with points and exclusive perks. Here’s how it works:
- Tier System: There are typically 4–6 tiers (e.g., Bronze, Silver, Gold, Platinum, Diamond). Progress is based on the total amount wagered on slots and other high-contribution games.
- Point Accumulation: Earn 1 point for every $10 wagered on slots, and 1 point for every $50 wagered on table games. Points can be exchanged for bonus cash at a rate of 100 points = $1.
- Typical Rewards: Higher tiers unlock increased withdrawal limits (e.g., Platinum: $10,000 per week), faster withdrawal processing, personal account managers, exclusive promotions, and monthly cashback of 5–15% on net losses.
- How to climb: Focus on slot games with high RTP (96%+) and avoid low-contributing games to maximize point accumulation. Check the VIP page for your current progress and next-tier benefits.
Always read the full terms of the loyalty program, as point expiry and wagering requirements may apply to bonus cash.
Gambling should be an enjoyable leisure activity. Set limits, never chase losses, and take regular breaks. If you feel you’re losing control, use the self-exclusion tools or seek help from organizations like GamCare. Good luck and play responsibly!