Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Before You Start
- Complete the account verification (KYC) process by uploading a valid ID, proof of address, and payment method screenshot.
- Check that your account details match your payment method information exactly to avoid delays.
- Review the wagering requirements for any active bonuses – unfinished wagering may block withdrawals.
- Ensure your deposit method supports withdrawals; some methods are deposit-only.
- Familiarise yourself with the maximum withdrawal limits per transaction, week, and month.
- Have a clear understanding of any fees that might apply, especially for currency conversion.
How to Sign Up
- Visit the official luckytwice website – you can get there via Luckytwice casino online – and click the “Register” button.
- Fill in the registration form with your email, chosen username, password, and personal details (name, date of birth, address).
- Select your preferred currency from the dropdown list.
- Agree to the terms and conditions and confirm you are of legal age.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Log in and proceed to the cashier to make your first deposit. Use the welcome bonus code if you have one.
How Wagering Works
Wagering requirements indicate how many times you must play through a bonus amount before withdrawing winnings. For example, assume a deposit of €100 with a 100% match bonus (€100 bonus) and a 30x wagering requirement on the bonus amount only. The total amount to wager is: €100 × 30 = €3,000. If the requirement is on deposit + bonus (e.g., 30x), then: (€100 deposit + €100 bonus) × 30 = €6,000. You must place bets (not counting slot contributions fully – typically slots 100%, table games lower) until the wagering is met. Once completed, the bonus funds become real cash that can be withdrawn subject to any maximum win cap.
Banking & Payments
Luckytwice supports a variety of payment methods. Below is a summary of common options.
| Method | Min Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 2–5 business days | None by casino, bank may charge |
| Skrill | €10 | Instant | None |
| Neteller | €10 | Instant | None |
| Bank Transfer | €20 | 3–7 business days | Possible bank fees |
| Cryptocurrencies (BTC, ETH) | €20 equivalent | Up to 1 hour | Network fees apply |
Important: Withdrawals must be made using the same method as the deposit where possible. Always check the minimum and maximum withdrawal limits in the casino’s banking page.
Licence & Player Protection
Luckytwice operates under a Curacao eGaming licence (sub-licence holder). This means the casino is regulated but note that winnings from Curacao-licensed casinos may be subject to local income tax in your country – unlike MGA or locally licensed sites. We recommend consulting a tax advisor. SSL encryption protects your data, and responsible gaming tools (deposit limits, self-exclusion) are available.
Support Guide
- Scenario: I forgot my password – Click “Forgot Password” on the login page, enter your registered email, and follow the reset link.
- Scenario: My withdrawal is pending for more than 48 hours – Contact live chat with your account ID and transaction reference. Typical pending time is up to 48 hours.
- Scenario: I want to close my account – Email support from your registered email or use the self-exclusion tool in the responsible gaming section.
- Scenario: A bonus didn’t credit – Wait 10 minutes; if still missing, contact support with the exact bonus name and the deposit transaction ID.
- Scenario: Verification documents rejected – Check the rejection reason (usually image quality or mismatch). Re-upload clear, uncropped copies and ensure all four corners of the document are visible.
- Scenario: Can’t withdraw because wagering not met – Check the wagering progress in the bonus section. Calculate how much more you need to play and which games contribute the most.
Good to Know
Slot games typically have the highest RTP (return to player) – look for slots with RTP 96% or higher, such as Book of Dead (96.21%) or Starburst (96.09%). Table games like blackjack (99.5% with basic strategy) offer even better theoretical returns. Avoid games like scratch cards and keno, which often have RTP below 95%. Video poker variants usually have high RTP if you use optimal strategy.
FAQ
How long does verification take?
Document verification usually takes up to 48 hours, but it can be faster if you submit clear images.
Can I cancel a pending withdrawal?
Yes, if the withdrawal is still in “pending” status, you can cancel it in the cashier section and the funds return to your casino balance.
What is the minimum withdrawal amount?
The minimum withdrawal is typically €10 for e-wallets and €20 for bank transfers, but check the specific method.
Are there any withdrawal limits?
Yes, standard limits are often €4,000 per week and €10,000 per month. Higher limits may be available for VIP players.
Do I need to werge bonus before withdrawing?
Yes, any active bonus funds must meet their wagering requirements before you can withdraw the bonus amount and associated winnings.
Can I use multiple payment methods for one withdrawal?
No, withdrawals must be made to the same method used for the deposit, unless that method does not support payouts.
What games contribute most to wagering?
Slots contribute 100%, while table games and live dealer games usually contribute 10% or less.
Is luckytwice safe?
Yes, the casino uses SSL encryption and holds a Curacao licence, but always play responsibly and check your local gambling laws.
How do I contact support?
Live chat is available 24/7, and you can also send an email to the support team. Response times are usually under 10 minutes via chat.
By following this guide, you can navigate the withdrawal process smoothly and enjoy your winnings without unnecessary delays. Always gamble responsibly.